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Check out the Slideshow-Summary of Both Reports
CIISR Resources
This research report aims to identify gaps and opportunities to improve EVSE energization timelines and experiences for two small commercial segments: businesses with small fleets and multi-family housing (MFH) properties. These customers often lack resources and dedicated utility support.
The research highlights both customer-focused and technical challenges, forming the basis for a roadmap to streamline EVSE energization and benefit customers, utilities, and the broader public.
As EV adoption rises, utilities face growing demand for charging infrastructure, often resulting in service request backlogs and delays. Smaller customers—like those in multi-family housing or with small fleets—may struggle with complex utility processes due to limited resources or experience.
To address these challenges, streamlined connection processes and better customer support are needed. This roadmap outlines 44 solution ideas to help utilities speed up service connections and ensure equitable access to EV charging for all.
Complete Form to Get More Resources
Fill out the following information regarding your organization’s electric vehicles and charging stations. By completing this form, we will send the two tools that will be released late summer/early fall, in addition to the already available resources:
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A U.S. Department of Energy designated coalition in the Clean Cities and Communities partnership.